Standby and Go-live support for Server and Storage

DESCRIPTION

MPS’s Standby and Go-live Support Service for Oracle Server and Storage is designed to provide critical assistance during key phases of your IT infrastructure deployment. The service includes proactive monitoring, troubleshooting, and hands-on support during the final stages of deployment and the transition to live operations. MPS ensures that your Oracle server and storage systems are fully optimized and functioning as expected when they go live, minimizing risks and ensuring a smooth transition from deployment to production.

KEY FEATURES

On-Site and Remote Support: MPS provides both on-site and remote support options, ensuring that expert assistance is available wherever and whenever it’s needed.
Proactive Monitoring: Continuous monitoring of system performance during the go-live phase to identify and address any issues before they impact operations.
Real-Time Troubleshooting: Immediate response to any technical issues that arise, with MPS experts working to resolve problems quickly to keep the go-live process on track.
Risk Mitigation: Identification and management of potential risks associated with the go-live process, including contingency planning and issue resolution strategies.

MAJOR DELIVERABLES

Go-live Support Plan: A customized support plan outlining the scope, timeline, and key activities for the standby and go-live phases.
System Health Report: A detailed report on the system’s health and readiness prior to going live, including any recommendations for optimization.
Issue Tracking and Resolution Log: A log of all issues identified and resolved during the go-live process, providing a clear record of actions taken.
Final Go-Live Report: A comprehensive report documenting the go-live process, system performance, and any issues encountered, along with recommendations for future improvements.

IMPLEMENTATION PROCESS

Pre-Go-Live Planning: MPS works with your IT team to develop a detailed go-live support plan, including risk assessments, monitoring strategies, and contingency plans.
Standby Support Activation: MPS deploys standby support resources, either on-site or remotely, to monitor system performance and provide immediate assistance during the transition.
System Monitoring and Optimization: Continuous monitoring of system performance during the go-live phase, with real-time adjustments and optimization to ensure stability.
Issue Resolution: MPS experts respond to and resolve any technical issues that arise, ensuring that the go-live process proceeds smoothly.
Post-Go-Live Evaluation: After the go-live phase, MPS conducts a thorough evaluation of system performance, provides a final report, and offers recommendations for any additional improvements.

USE CASES

1.New Data Center Launch

Scenario: A telecommunications company is launching a new data center with Oracle servers and storage. MPS provides standby and go-live support to ensure a smooth transition from setup to production, minimizing the risk of downtime.

2.Critical System Upgrade

Scenario: A healthcare provider is performing a major upgrade to its Oracle storage systems. MPS’s go-live support ensures that the upgraded systems are fully functional and optimized when they go live, supporting uninterrupted patient care.

3.Business Expansion

Scenario: A retail chain is expanding its operations to a new region, requiring the deployment of Oracle servers and storage at multiple sites. MPS provides standby support to ensure that each site goes live without issues, enabling the business to meet its expansion goals.

4.Disaster Recovery Implementation

Scenario: A financial institution is implementing a disaster recovery solution using Oracle servers. MPS’s go-live support ensures that the disaster recovery environment is fully operational and ready to take over in the event of a primary site failure.

5.Mergers and Acquisitions

Scenario: A large corporation is integrating IT assets from a recent acquisition, requiring the deployment of Oracle storage in a new environment. MPS supports the go-live process, ensuring a seamless integration and minimizing disruption.

BENEFITS

Smooth Transition: MPS ensures a seamless transition from deployment to live operations, reducing the risk of disruption and downtime during critical phases.
Expert Support: Access to Oracle-certified experts who provide real-time troubleshooting and optimization, ensuring that your systems perform optimally.
Risk Reduction: Proactive risk management and contingency planning minimize the impact of potential issues during the go-live process.
Performance Assurance: Continuous monitoring and fine-tuning ensure that your Oracle server and storage systems deliver the required performance from day one.
Comprehensive Reporting: Detailed documentation of the go-live process provides valuable insights and a record of actions taken, supporting future IT planning.

NOTE

MPS’s Standby and Go-live Support Service for Oracle Server and Storage is an essential offering for organizations looking to ensure a successful transition to live operations. Whether you’re launching a new data center, upgrading critical systems, or expanding your IT infrastructure, MPS’s expert support and proactive approach help you achieve a smooth, reliable, and successful go-live, setting the foundation for ongoing operational success.

Our dedicated team is available to answer your questions and provide the support you need. Whether you need help with our services or have specific inquiries, we are here to ensure your needs are met efficiently and effectively. We look forward to working with you and helping you achieve your goals.