Standby and Go-live Support for Exadata

DESCRIPTION

A crucial offering aimed at providing expert standby assistance during the go-live phase of your Oracle Exadata deployment.
Our skilled engineers stand by to address any potential issues that may arise, ensuring a smooth and successful transition to your new Oracle Exadata environment.

KEY FEATURES

  • Standby Engineering Team: Dedicated standby engineering team ready to provide immediate support during the go-live phase.
  • Proactive Issue Resolution: Standby engineers actively monitor the system for potential challenges and swiftly address any issues that may arise.
  • Real-time Troubleshooting: Immediate response to critical situations, ensuring minimal downtime during the go-live transition.
  • Collaborative Support: Collaborate with your internal teams to provide insights, recommendations, and solutions for a successful go-live.

MAJOR DELIVERABLES

  • Standby Assistance Reports: Detailed reports summarizing the standby assistance provided, including issue resolutions, response times, and recommendations.
  • Proactive Issue Logs: Documentation of potential challenges identified and proactively addressed by the standby engineering team.
  • Collaboration Records: Records of collaborative efforts with internal teams, showcasing a unified approach to ensuring a successful go-live.

IMPLEMENTATION PROCESS

1. Standby Engineering Readiness:

  • Ensure the standby engineering team is ready and available during the go-live phase.

2. Proactive Monitoring:

  • Implement continuous monitoring of the system for potential challenges, addressing issues before they impact operations.

3. Real-time Troubleshooting:

  • Standby engineers respond immediately to any critical situations, providing real-time troubleshooting and solutions.

4. Collaborative Support:

  • Collaborate with internal teams to share insights, recommendations, and jointly resolve challenges during the go-live phase.

5. Post-Go-Live Analysis:

  • Conduct a post-go-live analysis to identify areas of improvement and gather insights for future deployments.

6. Documentation Update:

  • Revise system documentation to reflect any changes, optimizations, or collaborative efforts made during the go-live phase.

USE CASES

Use Cases for Standby and Go-live Support Service:
The Standby and Go-live Support service provided by MPS ensures a smooth transition and ongoing support during critical phases of Oracle Exadata deployment. Here are five use cases where clients can effectively leverage this service:

1. Go-live Assistance:

  • Scenario: A client is ready to launch their Oracle Exadata system into production. The Standby and Go-live Support service provides dedicated support during the go-live phase, ensuring a seamless transition and addressing any unforeseen issues that may arise during the initial deployment.

2. Post-Deployment Optimization:

  • Scenario: Following the initial deployment, a client wants to optimize the performance and configuration of Oracle Exadata for the specific production workload. The Standby and Go-live Support service offers ongoing optimization support to fine-tune the system for optimal efficiency.

3. Failover Testing for High Availability:

  • Scenario: A client prioritizes high availability and wants to ensure that failover mechanisms work seamlessly in case of unexpected incidents. The Standby and Go-live Support service conducts failover testing, validating the effectiveness of standby systems and minimizing downtime during unexpected events.

4. Performance Validation During Peak Loads:

  • Scenario: A client expects peak workloads during specific periods and wants to validate the performance and responsiveness of Oracle Exadata under these conditions. The Standby and Go-live Support service assists in performance validation during peak loads, ensuring the system can handle increased demands effectively.

5. Continuous Monitoring and Issue Resolution:

  • Scenario: After the go-live phase, a client desires continuous monitoring of their Oracle Exadata environment to identify and address potential issues promptly. The Standby and Go-live Support service provides ongoing monitoring, detects anomalies, and resolves issues to maintain optimal system performance.

These use cases demonstrate how the Standby and Go-live Support service plays a critical role in ensuring a successful go-live phase, ongoing optimization, high availability through failover testing, performance validation during peak loads, and continuous monitoring with prompt issue resolution for Oracle Exadata environments.

BENEFITS

  • Minimized Downtime: Swift response and proactive issue resolution minimize downtime during the critical go-live phase.
  • Expert Standby Support: Access to a skilled standby engineering team with in-depth knowledge of Oracle Exadata.
  • Collaborative Success: Collaborative efforts ensure a unified approach and a successful transition during go-live.

NOTE

MPS's Standby and Go-Live Support Service for Oracle Exadata stand ready to ensure the success of your go-live phase, providing expert standby assistance and collaborative support to address any challenges that may arise.

PAYMENT METHOD AND MODEL

MPS's service offers flexible payment methods and models to accommodate the diverse needs and preferences of clients seeking an assessment of their Oracle Exadata environment. The payment structure is designed to ensure transparency, customization, and value for clients. Here are the key payment methods and models associated with this service:

1. On-Demand Based:
  • Clients can opt for a fixed-price project contract that encompasses the entire service process.
  • Provides a predictable cost structure, allowing clients to budget effectively for the implementation phase.
2. Subscription-Based Plans:
  • MPS offers subscription-based plans for clients seeking regular health assessments and continuous monitoring of their Exadata environment.
  • Ensures ongoing optimization and proactive identification of potential issues.
The objective is to provide clients with versatile payment options, allowing them to engage in this service with confidence and alignment with their financial preferences and assessment goals.

 

Our dedicated team is available to answer your questions and provide the support you need. Whether you need help with our services or have specific inquiries, we are here to ensure your needs are met efficiently and effectively. We look forward to working with you and helping you achieve your goals.

Contact us for more information or assistance +84 24 6687 6567 |  info@mps-asia.com

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