NO | SERVICE ID | SERVICE NAME | MANDAY | UNIT PRICE LIST | HIGH LEVEL SCOPE OF WORK | LEVEL 1-2 | LEVEL 3 | I | ORACLE DATABASE | 1 | ICS-ODB | Installation and configuration | 3 | $600 | $1,000 | Setup and handover of oracle database, including planning, environment preparation, installation, patching, database creation, testing, and delivery. | 2 | UPG-ODB | Upgrading | 14 | $600 | $1,000 | Oracle database and option version upgrade, including planning, staging and production setup, database upgrade, testing, dataguard configuration, backup setup, decommissioning old databases, and final handover. | 3 | PAT-ODB | Patching | 2 | $600 | $1,000 | Apply patches to oracle database, including planning, backup, prerequisite check, patching, post-patch steps, and reporting. | 4 | HACLS-ODB | High Availability - Clustering | 3 | $600 | $1,000 | Cluster configuration and management for oracle database, including setup, adding/removing nodes, database creation or restoration, and full verification throughout the process. | 5 | HASW-ODB | High Availability - Switch Over | 3 | $600 | $1,000 | Oracle Data Guard setup and switchover, including planning, configuration, execution, testing, and handover. | 6 | DTM-ODB | Data Transition - Migration | 14 | $600 | $1,000 | Cross-platform transportable tablespace (XTTS) migration, including initial setup, data preparation, roll forward, transport, and clean-up phases. | 7 | DTR-ODB | Data Transition - Replication | 3 | $600 | $1,000 | Create standby database and configure Oracle Data Guard for data replication between production (DC) and DR, including setup and verification. | 8 | BKU-ODB | Backup | 2 | $600 | $1,000 | Build and implement Oracle database backup strategy using RMAN, including configuration, scheduling, validation, optional recovery testing, and reporting. | 9 | REC-ODB | Recovery | 1 | $600 | $1,000 | Oracle database recovery, including issue diagnosis, instance recovery or restore, and reporting. | 10 | SGS-ODB | Standby and Go-live support | 1 | $600 | $1,000 | Standby engineering readiness, proactive monitoring, real-time troubleshooting, collaborative support, and post-go-live analysis. | 11 | TNS-ODB | Training | 1 | $600 | $1,000 | Training covers Oracle Database fundamentals, including architecture, installation, configuration, backup & recovery, performance tuning, and basic administration tasks. Suitable for DBAs, developers, and IT professionals aiming to manage and maintain Oracle environments effectively. | 12 | HCS-ODB | Health Check | 3 | $600 | $1,000 | Collect and analyze database logs and metrics, assess performance, growth trends, configuration, and resource usage, then provide findings with recommendations and guidelines. | 13 | MTS-ODB | Maintenance support | 1 | $600 | $1,000 | Optimize Oracle database by gathering statistics, rebuilding indexes, shrinking tables, reviewing parameters, checking usage metrics, and verifying logs and Data Guard status. | 14 | TSS-ODB | Technical support | 1 | $600 | $1,000 | Receive and analyze support requests, troubleshoot issues with expert team, implement solutions remotely or on-site, verify effectiveness, and provide detailed reporting with root cause and recommendations. | 15 | PTO-ODB | Performance Tuning and Optimization | 3 | $600 | $1,000 | Configure, modify parameters, and perform tuning to optimize database performance. | 16 | SHS-ODB | Security Hardening | 2 | $600 | $1,000 | Build and apply Oracle database hardening based on security best practices and customer guidelines, including configuration, implementation, review, and reporting. | 17 | DAS-ODB | Database Advance Security (Database Firewall) | 3 | $600 | $1,000 | Configure Oracle Database security features, including wallet setup, TDE encryption, and data redaction, followed by testing and handover. | 18 | OST-ODB | Onsite support | 3 | $600 | $1,000 | Onsite for critical cases | II | ORACLE EXADATA | 1 | ICS-EXA-PHY | Installation and configuration | 3 | $600 | $1,000 | Perform site survey and initial setup for Oracle infrastructure, including unpacking, power-on, switch configuration, firmware upgrades, cabling verification, and initial configuration of database servers and Exadata storage cells. | 2 | ICS-EXA-SW | Installation and configuration | 3 | $600 | $1,000 | Perform configuration survey and system setup, including VM creation, storage node configuration, cluster and database software installation, security patching, and generating installation summary. | 3 | UPG-EXA-PHY | Upgrading | 2 | $600 | $1,000 | Add or remove hardware components (CPU, memory, HBA card, compute, storage node), including physical survey, planning, upgrade execution, and post-upgrade system configuration. | 4 | PAT-EXA | Patching | 3 | $600 | $1,000 | Perform system precheck and issue resolution, install software patches (firmware, OS, image, hypervisor), and conduct final validation. | 5 | RLS-EXA | Re-location | 3 | $600 | $1,000 | Exadata relocation support, including preparation, de-installation, transport coordination, reinstallation at new site, system validation, and optional switchover support for databases and applications. | 6 | SGS-EXA | Standby and Go-live support | 1 | $600 | $1,000 | Ensure standby engineering readiness, provide proactive monitoring, real-time troubleshooting, collaborative support, and conduct post-go-live analysis. | 7 | TNS-EXA | Training | 2 | $600 | $1,000 | Training provides an overview of Oracle Exadata architecture, hardware components, storage server configuration, cell CLI usage, smart scan, and best practices for deployment, monitoring, and performance tuning. Designed for DBAs, system admins, and engineers managing Exadata environments. | 8 | HCS-EXA | Health Check | 2 | $600 | $1,000 | Collect and analyze system logs, perform hardware and workload checks, and review OS, antivirus, and backup configurations to build a comprehensive report | 9 | MTS-EXA | Maintenance support | 1 | $600 | $1,000 | Build action plan, perform physical checks, clean or replace air filters and batteries as needed, and track proactive diagnostic information. | 10 | TSS-EXA | Technical support | 1 | $600 | $1,000 | Receive and analyze support requests, troubleshoot with expert team, implement remote or onsite solutions, replace defective parts if needed, verify effectiveness, and provide detailed reporting with root cause and recommendations. | 11 | SHS-EXA | Security Hardening | 5 | $600 | $1,000 | Build and apply OS hardening based on Oracle System Security Guide and customer policies, including version checks, configuration of services and users, SSH setup, and reporting after implementation. | 12 | UPG-EXA-SW | Upgrading | 3 | $600 | $1,000 | Perform Exadata image upgrade, including precheck, backup, compatibility verification, image and firmware upgrades for cell and database nodes, switches, PDUs, and system updates. | 13 | EXA-SCS | Service coordinator | 3 | $600 | $1,000 | Coordinate Oracle Exadata installation by generating configuration files, facilitating communication between Oracle ACS engineers and the customer, and performing post-installation checks with reporting. | III | ORACLE DATABASE APPLIANCE | 1 | ICS-ODA-PHY | Installation and configuration | 2 | $600 | $1,000 | Perform site survey, unpacking, rack mounting, cabling and labeling, initial power-on, ILOM configuration, and firmware upgrade. | 2 | ICS-ODA-SW | Installation and configuration | 2 | $600 | $1,000 | Conduct configuration survey, validate setup files, create VMs, configure network, install cluster and database software, and create database as designed. | 3 | UPG-ODA-PHY | Upgrading | 1 | $600 | $1,000 | Add or remove CPU, memory, or HBA card through hardware upgrade, including physical survey, action plan preparation, upgrade execution, and system reconfiguration if needed. | 4 | PAT-ODA | Patching | 3 | $600 | $1,000 | Perform system precheck and issue resolution, apply software patches (firmware, image, OS, hypervisor), and conduct final validation. | 5 | SGS-ODA | Standby and Go-live support | 1 | $600 | $1,000 | Ensure standby engineering readiness, enable proactive monitoring, perform real-time troubleshooting, provide collaborative support, and conduct post-go-live analysis. | 6 | TNS-ODA | Training | 2 | $600 | $1,000 | Training focuses on Oracle Database Appliance (ODA) architecture, deployment, configuration, patching, backup/recovery, and management using ODA tools. Suitable for DBAs and system engineers responsible for operating and maintaining ODA systems. | 7 | HCS-ODA | Health Check | 2 | $600 | $1,000 | Collect and analyze logs, perform hardware and OS diagnostics, assess system workload (CPU, RAM, HDD), and verify OS patches, antivirus status, and backup configuration for reporting. | 8 | MTS-ODA | Maintenance support | 1 | $600 | $1,000 | Build action plan, perform physical inspection, clean or replace air filters and batteries if needed, and track proactive diagnostic data. | 9 | TSS-ODA | Technical support | 1 | $600 | $1,000 | Receive and analyze support requests, troubleshoot with expert team, implement remote or onsite fixes, replace defective parts if needed, verify solution effectiveness, and provide detailed reporting with root cause and recommendations. | 10 | SHS-ODA | Security Hardening | 5 | $600 | $1,000 | Build and apply OS hardening plan based on Oracle System Security Guide and customer requirements, covering patches, filesystem, SSH, user settings, and critical services, followed by review and reporting. | 11 | UPG-ODA | Upgrading | 2 | $600 | $1,000 | Perform ODA image upgrade, including precheck, backup, compatibility check, repository update, DCS update, server and cluster software upgrades, database software upgrade, and repository cleanup. | 12 | RLS-ODA | Re-location | 5 | $600 | $1,000 | Oracle Database Appliance (ODA) relocation support, including deinstallation with failure checks and shutdown, followed by reinstallation, hardware verification, database startup, synchronization checks, switchover, and post-switch status validation. | IV | ORACLE PRIVATE CLOUD APPLIANCE (PCA) | 1 | ICS-PCA-PHY | Installation and configuration | 1 | $600 | $1,000 | Perform site survey, unpacking, initial power-on, configure Cisco 9348 Ethernet and 9336C RoCE Leaf switches, apply golden configs, upgrade firmware, verify cabling and rack PDUs, and perform initial setup for compute servers and ZS storage cells. | 2 | ICS-PCA-SW | Installation and configuration | 1 | $600 | $1,000 | Conduct configuration survey and validation, set up files, create VMs, configure storage nodes, install and initialize cluster and database software, create databases, apply security fixes, and prepare installation summary. | 3 | UPG-PCA-PHY | Upgrading | 1 | $600 | $1,000 | Add or remove CPU, memory, HBA card, compute, or storage node, including physical survey, action plan preparation, hardware upgrade execution, and system reconfiguration if necessary. | 4 | PAT-PCA | Patching | 1 | $600 | $1,000 | Perform system precheck and issue resolution, install software patches (firmware, image, OS, hypervisor), and conduct final validation. | 5 | SGS-PCA | Standby and Go-live support | 1 | $600 | $1,000 | Ensure standby engineering readiness, provide proactive monitoring, perform real-time troubleshooting, deliver collaborative support, and conduct post-go-live analysis. | 6 | TNS-PCA | Training | 1 | $600 | $1,000 | Training provides an overview of Oracle PCA architecture, deployment, virtualization management, networking, storage configuration, and system maintenance. Designed for system administrators and engineers managing private cloud infrastructure with Oracle PCA. | 7 | HCS-PCA | Health Check | 2 | $600 | $1,000 | Collect and analyze logs, perform hardware diagnostics via ILOM and OS logs, monitor workload (CPU, RAM, HDD), and verify OS patches, antivirus updates, and backup configurations to generate a comprehensive report. | 8 | MTS-PCA | Maintenance support | 1 | $600 | $1,000 | Build action plan, perform physical inspection, clean or replace air filters and batteries as needed, and track proactive diagnostic data. | 9 | TSS-PCA | Technical support | 1 | $600 | $1,000 | Receive and analyze support requests, diagnose issues with expert team, implement remote or onsite repairs, replace defective parts if needed, monitor solution effectiveness, and provide detailed root cause analysis and recommendations in reports. | 10 | UPG-PCA-SW | Upgrading | 5 | $600 | $1,000 | PCA image upgrade, including preparation with precheck and backup, compatibility verification, image upgrade for cell and database nodes, firmware upgrade for switches and PDUs, and system updates. | V | ORACLE RECOVERY APPLIANCE | 1 | ICS-RA-PHY | Installation and configuration | 3 | $600 | $1,000 | Perform site survey, unpacking, initial power-on, configure Cisco 9348 Ethernet and 9336C RoCE Leaf switches, apply golden configs, upgrade switch firmware, verify RoCE cabling, configure rack PDUs, and perform initial setup of server nodes and storage cells. | 2 | ICS-RA-SW | Installation and configuration | 3 | $600 | $1,000 | Conduct configuration survey and validation, set up required files, create VMs, configure cell storage nodes, install and initialize cluster and database software, create databases, apply security fixes, configure ZDLRA software (racli), and prepare installation summary. | 3 | UPG-RA-PHY | Upgrading | 1 | $600 | $1,000 | Add or remove CPU, memory, HBA card, compute, or storage node through hardware upgrade, including physical survey, action plan preparation, upgrade execution, and system configuration if needed. | 4 | PAT-RA | Patching | 3 | $600 | $1,000 | Perform system precheck and issue resolution, install software patches including firmware, image, OS, and hypervisor, followed by final validation | 5 | SGS-RA | Standby and Go-live support | 1 | $600 | $1,000 | Ensure standby engineering readiness, provide proactive monitoring, perform real-time troubleshooting, deliver collaborative support, and conduct post-go-live analysis. | 6 | TNS-RA | Training | 2 | $600 | $1,000 | Training focuses on Oracle Recovery Appliance architecture, configuration, backup policies, replication, monitoring, and integration with Oracle RMAN. Suitable for DBAs and backup administrators managing large-scale, resilient database backup environments. | 7 | HCS-RA | Health Check | 2 | $600 | $1,000 | Collect and analyze system logs, including hardware logs from ILOM and OS errors; monitor workload metrics (CPU, RAM, HDD); and verify OS patches, antivirus status, and backup configurations to prepare a comprehensive report. | 8 | MTS-RA | Maintenance support | 1 | $600 | $1,000 | Build action plan, perform physical inspection, clean or replace air filters and batteries as necessary, and track proactive diagnostic data. | 9 | TSS-RA | Technical support | 1 | $600 | $1,000 | Receive and analyze support requests via multiple channels, diagnose issues with expert team, implement repair or update solutions remotely or onsite, perform onsite replacement of defective parts if needed, monitor solution effectiveness, and provide detailed post-support reporting with root cause analysis and recommendations. | 10 | UPG-RA-SW | Upgrading | 3 | $600 | $1,000 | Recovery Appliance image upgrade, including preparation with precheck and backup, compatibility verification, image upgrade for cell and database nodes, firmware upgrade for switches and PDUs, and system updates. | VI | SERVER AND STORAGE | 1 | ICS-SS-PHY | Installation and configuration | 1 | $600 | $1,000 | Conduct site survey, unpack and mount server/storage to rack, perform power/network/storage cabling per design document, execute POST for server/storage, and configure/upgrade ILOM per design document. | 2 | ICS-SS-SW | Installation and configuration | 1 | $600 | $1,000 | Conduct configuration survey, set up network for server/storage per design document, upgrade firmware/patches as required, install operating system, configure basic OS parameters (IP, firewall), and integrate with servers/storage per design document. | 3 | UPG-SS-PHY | Upgrading | 1 | $600 | $1,000 | Prepare for hardware upgrade with physical survey, create action plan, perform CPU/memory/HBA card add/remove, and configure system with new hardware settings if required. | 4 | PAT-SS | Patching | 1 | $600 | $1,000 | Pre-checking the current system, resolving any identified issues, installing software patches (including firmware, images, operating systems, and hypervisors), and performing final validation to ensure everything is functioning correctly. | 5 | SGS-SS | Standby and Go-live support | 1 | $600 | $1,000 | Focuses on handling support requests, diagnosing problems, implementing solutions (remote/onsite), monitoring effectiveness, and reporting on root causes and recommendations. | 6 | TNS-SS | Training | 2 | $600 | $1,000 | Training covers server and storage fundamentals, including hardware components, RAID, SAN/NAS concepts, system setup, storage provisioning, monitoring, and basic troubleshooting. Suitable for IT technicians and system administrators managing enterprise infrastructure. | 7 | HCS-SS | Health Check | 1 | $600 | $1,000 | Collecting and analyzing logs to build reports, specifically focusing on: hardware logs (from ILOM and OS errors), workload information (CPU, RAM, HDD usage), and OS/security checks (OS patches, antivirus updates, and backup system configurations). | 8 | MTS-SS | Maintenance support | 1 | $600 | $1,000 | Building action plans, performing physical checks, cleaning/replacing air filters and batteries as needed, and tracking proactive diagnostic information. | 9 | TSS-SS | Technical support | 1 | $600 | $1,000 | Receiving support requests, diagnosing issues with experts, implementing remote or onsite repairs/updates (including part replacement), monitoring solutions, and reporting root causes and recommendations. | 10 | SHS-SS | Security Hardening | 3 | $600 | $1,000 | Developing a hardening item list based on security guidelines, covering versions/patches, filesystem configuration, SSH server setup, user accounts/environment, and various services (Xinetd, time sync, Chrony, Rsync, crypto policy). This also includes proposing the hardening plan to the customer, applying approved items on Dev/Test and Production environments, and reviewing system/application status and reporting on hardening items. | 11 | UPG-SS-SW | Upgrading | 1 | $600 | $1,000 | Upgrading Firmware, Operating System, and Hypervisor versions involves preparation (checking existing versions and compatibility, creating backups, and preparing patches) followed by the firmware upgrade itself (uploading and applying patches). | 12 | ICS-VM | Installation and configuration | 1 | $600 | $1,000 | VM Standard Installation and configuration includes creating and setting up VMs on a server (up to the OS level) according to design documentation, along with basic configuration of network, storage, and firewall. | 13 | ICS-SER-PHY | Installation and configuration | 2 | $600 | $1,000 | This covers standard installation and configuration for Oracle Servers, including setting up the network, performing POST (Power On Self-Test), upgrading firmware and patches, configuring basic OS parameters (IP, firewall), configuring network and storage as per design, verifying best practices, and configuring KVM hosts. | 14 | ICS-SER-SW | Installation and configuration | 2 | $600 | $1,000 | Includes hardware setup, firmware and BIOS configuration, OS installation, RAID/storage provisioning, and network setup. Covers initial configuration of Oracle servers and storage systems to ensure readiness for workload deployment and integration into enterprise infrastructure. | 15 | HCS-SER | Health Check | 1 | $600 | $1,000 | System log analysis and reporting, including: hardware log collection (ILOM, OS errors), workload monitoring (CPU, RAM, HDD), and OS/security checks (patches, antivirus updates, backup config). | 16 | MTS-SER | Maintenance support | 1 | $600 | $1,000 | Building action plans, performing physical checks, cleaning/replacing air filters and batteries as needed, and tracking proactive diagnostic information. | 17 | PAT-SER | Patching | 1 | $600 | $1,000 | System maintenance involving pre-checks, issue resolution, software patching (firmware, image, OS, hypervisor), and final validation. | 18 | SGS-SER | Standby and Go-live support | 1 | $600 | $1,000 | Ensuring engineering readiness through proactive monitoring, real-time troubleshooting, collaborative support, and post-go-live analysis. | 19 | TSS-SER | Technical support | 1 | $600 | $1,000 | Managing support tickets: receiving requests, diagnosing issues with experts, implementing remote/onsite repairs (including part replacement), monitoring solutions, and reporting root causes/recommendations. | 20 | SHS-SER | Security Hardening | 3 | $600 | $1,000 | Oracle OS Hardening: This involves creating a hardening checklist based on security guides (covering versions/patches, filesystem, SSH, user accounts, and services like Xinetd, time sync, Rsync, crypto policy). The plan is then proposed to the customer, and approved items are applied on Dev/Test and Production environments, with system and application status reviews and hardening item reporting. | 21 | TNS-SER | Training | 1 | $600 | $1,000 | Training covers Oracle server and storage architecture, hardware components, system installation, storage configuration (RAID, SAN/NAS), monitoring, and basic troubleshooting. Designed for system engineers and IT staff responsible for deploying and managing Oracle infrastructure. | VII | ORACLE SECURE BACKUP | 1 | ICS-OSB-SW | Installation and Configuration | 1 | $600 | $1,000 | Covers installation and initial configuration of Oracle Secure Backup, including media server setup, device configuration, client registration, and integration with Oracle RMAN for secure tape-based backup and recovery. Suitable for DBAs and backup administrators. | 2 | TSS-OSB | Technical support | 1 | $600 | $1,000 | Provides technical support for Oracle Secure Backup, including troubleshooting backup/restore issues, log analysis, media management, RMAN integration, and configuration review. Aimed at ensuring secure and reliable tape-based backup operations for Oracle environments. | VIII | ORACLE WEBLOGIC | 1 | ICS-WLS | Installation and configuration | 1 | $600 | $1,000 | Covers installation and configuration of Oracle WebLogic Server, including domain creation, JVM tuning, datasource setup, deployment environment preparation, and basic clustering setup. Suitable for application administrators and middleware engineers. | 2 | HCS-WLS | Health Check | 1 | $600 | $1,000 | Perform standard WebLogic service status checks including host server, admin/managed servers, deployments, JMS servers, datasource connections, and Java heap usage; review performance metrics such as host performance, stuck threads, connection pools, logging, memory allocation, and apply patch/security recommendations; review alert logs and provide a detailed report with recommendations | 3 | TSS-WLS | Technical support | 1 | $600 | $1,000 | Receive and analyze support requests via phone, email, or online systems; diagnose issues with expert team; implement repair or update solutions remotely or onsite; monitor solution effectiveness; and provide detailed post-support reports including root cause and recommendations. | 4 | HACLS-OWL | High Availability - Clustering | 1 | $600 | $1,000 | Covers configuration of Oracle WebLogic clustering for high availability, including managed server clustering, load balancing, session replication, failover setup, and health monitoring. Designed for ensuring application resilience and continuous service availability. | 5 | PAT-WEB | Patching | 1 | $600 | $1,000 | Includes planning and applying patches for Oracle WebLogic Server, covering CPU/PSU updates, OPatch utility usage, conflict checks, patch rollback procedures, and post-patch validation. Ensures system security, stability, and compliance with Oracle recommendations | IX | ORACLE ENTERPRISE MANAGER | 1 | ICS-OEM | Installation and configuration | 2 | $600 | $1,000 | Install and configure OEM software, including setup on server and configuring monitoring alerts for DC/DR sync, table and OS partition thresholds, and Oracle service issues. | 2 | UPG-OEM | Upgrading | 1 | $600 | $1,000 | Upgrade OEM components, including the database repository, OMS server, and OEM agents. | 3 | TNS-OEM | Training | 1 | $600 | $1,000 | Training covers Oracle Enterprise Manager features for monitoring, managing, and automating Oracle infrastructure. Includes setup, agent deployment, performance tuning, alert configuration, and database lifecycle management. Ideal for DBAs and IT administrators managing Oracle environments. | 4 | TSS-OEM | Technical support | 1 | $600 | $1,000 | Receive and analyze support requests, troubleshoot with expert team, implement solutions remotely or onsite, verify effectiveness, and provide detailed reporting with root cause and recommendations. | X | ORACLE BIG DATA | 1 | TSS-BDA | Technical support | 1 | $600 | $1,000 | Provides technical support for Oracle Big Data platforms, including issue diagnosis, performance troubleshooting, Hadoop ecosystem components, data integration, and system health monitoring. Aimed at ensuring stable, scalable, and optimized big data operations | 2 | HCS-BDA | Health Check | 1 | $600 | $1,000 | Conducts a comprehensive assessment of Oracle Big Data systems, including cluster health, resource utilization, Hadoop services status, configuration review, and performance metrics. Helps identify risks, optimize system performance, and ensure operational stability. | 3 | SGS-BDA | Standby and Go-live support | 1 | $600 | $1,000 | Provides standby and go-live support for Oracle Big Data deployments, including final system validation, service readiness checks, issue resolution, and coordination with project teams to ensure a smooth and stable production rollout. | 4 | ICS-BDA | Installation and configuration | 2 | $600 | $1,000 | Covers installation and configuration of Oracle Big Data platform, including OS setup, Hadoop ecosystem deployment, network and storage configuration, and system tuning. Ensures the environment is ready for big data processing and integration with analytics tools. |
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