Maintenance Support for Exadata

DESCRIPTION

To ensure the ongoing health, stability, and optimal performance of your Oracle Exadata environment.
This service goes beyond reactive troubleshooting, offering proactive maintenance measures to prevent potential issues and minimize downtime.

KEY FEATURES

  • 24/7 Monitoring: Continuous monitoring of system health, performance metrics, and potential anomalies.
  • Regular Health Checks: Scheduled assessments to identify and address emerging issues.
  • Patch Management: Applying necessary patches and updates to keep the system up-to-date and secure.

MAJOR DELIVERABLES

  • Maintenance Reports: Regular reports summarizing system health, actions taken, and recommendations.

IMPLEMENTATION PROCESS

Deployment Process for Maintenance Support Service:

1. Physical Inspection:

  • Perform a comprehensive physical inspection of the Oracle Exadata system, including checking the status of hardware components such as servers, storage, and network nodes.

2. Cleaning:

  • Conduct technical cleaning procedures, including removing dust, eliminating grease residue, and cleaning components as needed to ensure a clean and stable operating environment.

3. Air Filter and Battery Replacement:

  • Check and replace air filters to protect internal components from dust and pollution. Additionally, replace batteries as needed to maintain continuous power for the system.

4. Reporting and Recommendations:

  • Generate regular reports on maintenance status, performed tasks, and recommendations for future actions to maintain and enhance system performance.

USE CASES

5 Recommended Use Cases for Maintenance Support Service:

1. Scheduled Preventive Maintenance:

  • Scenario: A client wants to ensure the ongoing health and reliability of their Oracle Exadata infrastructure. The Maintenance Support service conducts regular preventive maintenance, including system checks, updates, and optimizations, to proactively address potential issues and maintain optimal performance.

2. Hardware Component Replacement:

  • Scenario: A hardware component in the Oracle Exadata system experiences a malfunction. The Maintenance Support service provides timely replacement of the faulty component, minimizing downtime and ensuring the continuous operation of the system.

3. Firmware and Software Updates:

  • Scenario: A client aims to keep their Oracle Exadata environment up-to-date with the latest firmware and software releases. The Maintenance Support service assists in planning and implementing updates, applying patches, and ensuring that the system remains in compliance with the latest industry standards.

4. Emergency Response and Issue Resolution:

  • Scenario: An unforeseen issue arises that requires immediate attention. The Maintenance Support service offers emergency response capabilities, deploying resources to swiftly address and resolve critical issues, minimizing the impact on system performance.

5. Configuration Review and Adjustment:

  • Scenario: A client undergoes changes in their workload or business requirements, necessitating adjustments to the Oracle Exadata configuration. The Maintenance Support service conducts regular reviews, assesses the impact of changes, and makes necessary adjustments to ensure the system aligns with evolving needs.

These use cases highlight the diverse capabilities of the Maintenance Support service, encompassing preventive maintenance, hardware component replacement, updates management, emergency response, and configuration adjustments to maintain the reliability and efficiency of Oracle Exadata systems.

BENEFITS

  • Proactive Issue Resolution: Identifying and addressing potential problems before they impact operations.
  • Reduced Downtime: Minimizing unplanned outages through regular health checks and preventive maintenance.
  • Enhanced Security: Keeping the system up-to-date with the latest security patches and updates.

NOTE

MPS's Maintenance Support service is a proactive and holistic approach to keeping your Oracle Exadata environment running smoothly, minimizing downtime, and ensuring long-term reliability.

PAYMENT METHOD AND MODEL

MPS's service offers flexible payment methods and models to accommodate the diverse needs and preferences of clients seeking an assessment of their Oracle Exadata environment. The payment structure is designed to ensure transparency, customization, and value for clients. Here are the key payment methods and models associated with this service:

1. On-Demand Based:
  • Clients can opt for a fixed-price project contract that encompasses the entire service process.
  • Provides a predictable cost structure, allowing clients to budget effectively for the implementation phase.
2. Subscription-Based Plans:
  • MPS offers subscription-based plans for clients seeking regular health assessments and continuous monitoring of their Exadata environment.
  • Ensures ongoing optimization and proactive identification of potential issues.
The objective is to provide clients with versatile payment options, allowing them to engage in this service with confidence and alignment with their financial preferences and assessment goals.
 

Our dedicated team is available to answer your questions and provide the support you need. Whether you need help with our services or have specific inquiries, we are here to ensure your needs are met efficiently and effectively. We look forward to working with you and helping you achieve your goals.

Contact us for more information or assistance +84 24 6687 6567 |  info@mps-asia.com

page