Position: PROJECT & SERVICE DELIVERY MANAGER
- Writer: info@mps-asia.com at
- Recruitment
Quantity: 01
Location: Hanoi, Vietnam
Major Responsibilities
- Manage PM & Service Delivery tasks and resources both in Vietnam and internationally (including Myanmar, Cambodia, etc.).
- Develop and review tools and processes to ensure progress, quality, and customer satisfaction.
- Plan, monitor, report on projects, identify risks, and provide cost and time estimates.
- Handle technical support requests from customers (post-sales) and coordinate with technical departments for customer support.
- Collaborate with Technical, Sales & Marketing teams to periodically review customer systems to maintain relationships, enhance customer trust, and create leads and upsell opportunities.
- Manage projects from understanding customer requirements to post-deployment support.
- Coordinate internal departments to oversee, manage, and execute projects according to procedures, ensuring service level agreements (SLA) with customers.
- Build and maintain good relationships with management, technical, project management teams of customers, and partners.
- Assist in training activities and recruiting new staff.
- Maintain and update knowledge of technology and research new advancements in the field.
- Other tasks as required by the CEO.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Electronics and Telecommunications, or equivalent.
- Minimum 3-5 years of experience in management, direct interaction with partners and customers.
- Strong knowledge in managing and operating departments as well as technical expertise.
- Proficient English skills.
- Strong organizational, leadership, and critical thinking skills.
Benefits
- Salary: Negotiable based on capability.
- Bonus: 13th-month salary, year-end KPI bonus, holiday bonuses.
- Participation in social insurance, healthcare insurance, 12 annual leave days, welfare policies.
- Participation in extracurricular activities, quarterly team building, annual travel.
- Participation in training programs before starting work and during employment as required.
- Work in a professional, dynamic environment that supports the maximum development of abilities and creativity.
Contact for Application
- Email: jobs@mps-asia.com
- Phone: (+84) 986 435 227 / (+84) 24 6687 6567