Position: PROJECT & SERVICE DELIVERY MANAGER

Quantity: 01

Location: Hanoi, Vietnam

 

Major Responsibilities

  • Manage PM & Service Delivery tasks and resources both in Vietnam and internationally (including Myanmar, Cambodia, etc.).
  • Develop and review tools and processes to ensure progress, quality, and customer satisfaction.
  • Plan, monitor, report on projects, identify risks, and provide cost and time estimates.
  • Handle technical support requests from customers (post-sales) and coordinate with technical departments for customer support.
  • Collaborate with Technical, Sales & Marketing teams to periodically review customer systems to maintain relationships, enhance customer trust, and create leads and upsell opportunities.
  • Manage projects from understanding customer requirements to post-deployment support.
  • Coordinate internal departments to oversee, manage, and execute projects according to procedures, ensuring service level agreements (SLA) with customers.
  • Build and maintain good relationships with management, technical, project management teams of customers, and partners.
  • Assist in training activities and recruiting new staff.
  • Maintain and update knowledge of technology and research new advancements in the field.
  • Other tasks as required by the CEO.

 

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Electronics and Telecommunications, or equivalent.
  • Minimum 3-5 years of experience in management, direct interaction with partners and customers.
  • Strong knowledge in managing and operating departments as well as technical expertise.
  • Proficient English skills.
  • Strong organizational, leadership, and critical thinking skills.

 

Benefits

  • Salary: Negotiable based on capability.
  • Bonus: 13th-month salary, year-end KPI bonus, holiday bonuses.
  • Participation in social insurance, healthcare insurance, 12 annual leave days, welfare policies.
  • Participation in extracurricular activities, quarterly team building, annual travel.
  • Participation in training programs before starting work and during employment as required.
  • Work in a professional, dynamic environment that supports the maximum development of abilities and creativity.

 

Contact for Application

 

 

 

 

 

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