Position: PROJECT & SERVICE DELIVERY MANAGER

Quantity: 01

Location: Hanoi, Vietnam

Manage PM & Service Delivery tasks and resources both in Vietnam and internationally (including Myanmar, Cambodia, etc.).
Develop and review tools and processes to ensure progress, quality, and customer satisfaction.
Plan, monitor, report on projects, identify risks, and provide cost and time estimates.
Handle technical support requests from customers (post-sales) and coordinate with technical departments for customer support.
Collaborate with Technical, Sales & Marketing teams to periodically review customer systems to maintain relationships, enhance customer trust, and create leads and upsell opportunities.
Manage projects from understanding customer requirements to post-deployment support.
Coordinate internal departments to oversee, manage, and execute projects according to procedures, ensuring service level agreements (SLA) with customers.
Build and maintain good relationships with management, technical, project management teams of customers, and partners.
Assist in training activities and recruiting new staff.
Maintain and update knowledge of technology and research new advancements in the field.
Other tasks as required by the CEO.

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Electronics and Telecommunications, or equivalent.
Minimum 3-5 years of experience in management, direct interaction with partners and customers.
Strong knowledge in managing and operating departments as well as technical expertise.
Proficient English skills.
Strong organizational, leadership, and critical thinking skills.

Salary: Negotiable based on capability.
Bonus: 13th-month salary, year-end KPI bonus, holiday bonuses.
Participation in social insurance, healthcare insurance, 12 annual leave days, welfare policies.
Participation in extracurricular activities, quarterly team building, annual travel.
Participation in training programs before starting work and during employment as required.
Work in a professional, dynamic environment that supports the maximum development of abilities and creativity.

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